Find answers to your questions

What is Cappiri Plus?

Cappiri Plus is our prepaid calling service, which offers lowest international calling rates from the country of your choice. With Cappiri Plus, customers can call on mobile and landline phones in more than 200 countries from Android or iOS smart phones by using our free app, called Cappiri.

How do I call?

Sign up with your phone number, email address and purchase one of our calling services.

Start calling from Cappiri app to hundreds of countries around the globe for the lowest international rates.

Enjoy free voice and video calls within Cappiri network. Call over 3G/4G or Wi-Fi

How do you make calls from your phone using Cappiri app.
Notes:
Where do you find the call rates?

You have an option to check the call rates to various countries from your mobile app or from Cappiri.com website.

How does I Buy call credits?

You could buy call credits from:

What forms of payment do you accept?

The payment can be made with Credit Card, Debit Card, PayPal, Apple Pay and Google Pay.

How do you check your credit balance?

You could check your balance on your app or from your Cappiri web account.

Where could you see your payment or call history

Your payment history as well as call history is available on your web account at Cappiri.com.

I made my payment, but I can't see my credit

Any credits should reflect instantly on your app or at your Cappiri web account once the payment transaction is completed and confirmed. Also check for an email confirmation or your purchase history for the payment method you used (PayPal, Credit card, Google Play, iTunes and so on). If you do not have a confirmation message, then your transaction did not complete.

If you do have a confirmation, but can't see your credit do the following steps:

How do you find the cost of your call?

Every call has a different price depending on where you are calling to. The cost of every call is available at your Cappiri web account.

Only the person who makes the call will be charged, the recipient will receive a regular phone call and hence no charge for recipient.

Why do you need an email address at the time of registration?

The email address associated with your Cappiri account is used for:

Payment Confirmation – When you buy Cappiri call credits, your payment confirmation will be sent to the email address associated with your account.

Low Balance Alert - The low balance alert is a useful reminder for when your call credits drops below a certain level (when you may not have sufficient credit to make your next call).

Password Reset - If you lose your password and you can’t log in to your account. You then click on the “forgot password" link, and it sends a temporary password code to the email address associated with your account.

Change your registered email address?

You could change your email address easily through your web account with Cappiri.com. Once login, go to “My Accounts” and edit the email address.

I am unable to make call with Cappiri app. What should I do?

If you have issues in making calls with Cappiri app, do the following steps: